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Operations Manager

Others

Luxembourg

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Job description

Tour operator organizing groups tours all over Europe, for Indian clients

Key responsibilities

• Day to day tour operations with suppliers like sending rooming lists/queries/rates negotiation/ maintain cut-off dates etc • Prepare/co-ordinate travel documents for clients like vouchers, itinerary etc • Handling of complete operations, pre and post sales, for Groups / Individual packages • Keeping updated with all on tour movements of the guests and working closely with Tour Management Team • Co-ordinate with on ground tour manager or handler • Liaison with suppliers (hotels/excursions/transport) in Europe for Groups & Individuals travellers • Managing suppliers and effectively communicating with them right from availability to statement reconciliations • Effective e-mail management and managing change requests of various bookings • Maintain booking details, ops set up for products, work on various MIS reports • Day to day correspondence, feedback and reverting on queries with sales team/branches • To cross check supplier invoices/claims breakages and maintain the data base for payments • Liaison with the Finance and Accounts team for the timely payment of the vendors

Skills and experience needed

English is a must. Other languages are a plus (French, German, Italian) Good interpersonal skills Numerical ability Organized, team-player Excellent customer service skills and telephone manner Strong communication and sales skills The ability to prioritize and cope with pressure at busy times

How to apply

Via email at oana@european-gateways.com

Oana G Dinu

Seniority Level

Entry Level

Industry

Others

Employment

Full Time

Function

Others

Processing